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Shipping

When will my Pet Vu order ship?

All Pet Vu orders will be sent out within three days, using Canada Post Priority Mail

If you would like more details, click Submit a request. 

How is Pet Vu shipped?

We use Canada Post Priority Mail to ship orders.
Orders shipped within the Canada are delivered after 3-5 days and may be tracked from the Canada Priority Mail website.

Pet Vu product warranties?

We stand behind all of our products. If you have any questions or believe your device may be defective, click Submit a request to reach out to our support team. We will work with you to make things right. The Pet Vu tracker comes with a 1 year Warranty.


15-Day Money-Back Guarantee for webstore purchases

We want you to be satisfied about the Pet Vu solution you purchase from our webstore. If at any time within 15 days of receiving your order you are not completely satisfied, you may return it to us for a refund. No questions asked.
Note: This guarantee applies only to orders made through Pet Vu’s Webstore at petvu.ca.  
 
1. On this page, click Submit a request and ask our customer support team for a return authorization.
2. After receiving your return merchandise authorization number (RMA), package your  Pet Vu tracker
and send it to our warehouse, following the instructions provided.
3. About 5-10 days after we receive your Pet Vu device, we will process a refund using your original

  • Do not send us your Pet Vu device before requesting a return, as this may delay you gettingyour
  • Make sure you ship your Pet Vu tracker to us immediately, as we must receive it within 14 days of the return authorization date to process the refund.
  • Associated shipping fees are not eligible for a refund under our 15-Day Money-Back Guarantee.
  • If your product is damaged due to reasons that are not covered by our warranty, it is also not eligible for a refund.
Notes: Method of payment via credit card.

Do you ship internationally?

Pet Vu is currently only available in Canada.